Savage Arms > Customer Service > Warranty and Repair

Warranty and Repair Information

Savage Arms Inc. will provide service on all current firearms manufactured after November 1, 1995 (serial #F498821 and above), as this was the date Savage was acquired by its current management. We regret we are unable to provide service for firearms made prior to November 1, 1995 but our current judicial system allows frivolous lawsuits, as evidenced by the number of state and city suits filed against the firearms industry. If the new Savage company serviced products made before November 1, 1995 (prior to serial #F498821), we could be considered responsible for the prior owners liabilities, real or imagined.

Discontinued or obsolete (current model has been revised) firearms will be subject to component inventory availability. For those components no longer in stock at Savage Arms, we provide a list of suppliers who may be able to help (expand the section below labeled 'Prior to Serial #F498821').

Our Statement of Limited Warranty can be found here.

For historical information please contact:
John T. Callahan.
P.O. Box 82
Southampton, MA. 01073

Click to expand the section that corresponds to your serial number:

Prior to Serial # F498821

For Serial # F498821 and Above

Savage is pleased to be able to continue to provide warranty and general repairs to all firearms made since November 1,1995 (for serial #F498821 and above) and we hope you understand the circumstances that have forced us to protect our business so we can continue manufacturing the very best American-made firearms for many years to come.

Statement of Limited Warranty

After buying firearm, please complete the WARRANTY REGISTRATION CARD and return it to Savage Arms, Inc. within ten (10) days from the date of purchase. Savage Arms, Inc. must be notified within one (1) year from the date of purchase of any defect in materials or workmanship encountered during normal use.

Who is covered?

- The original owner (with proof of purchase)

What is covered?

- Any defect in materials or workmanship performed at Savage Arms

How long is the warranty period?

- One (1) year from the date of purchase

What is not covered?

Personal injury, property damage, and/or damage caused to the firearm by:

Negligence to provide proper care and maintenance
Alterations/modifications performed without the expressed authorization of Savage Arms, Inc. Service Department
Normal wear; tear; and/or corrosion
Accidental discharge, careless handling, and/or misuse
Barrel obstructions

Exclusions and limitations:

This WARRANTY and the remedies set forth herein are exclusive and take the place of all other expressed or implied WARRANTIES (including any implied WARRANTY of merchantability or fitness for any particular purpose which are disclaimed). No other representations or claims of any nature shall be binding on or obligate Savage Arms, Inc. Savage Arms, Inc. excludes any incidental and consequential damages under this warranty. Some states do not allow exclusions or limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

This WARRANTY gives you specific legal rights. You may have other rights, which will vary, from state to state.

Returning a firearm:

For WARRANTY claims, proof of purchase must accompany the firearm.

It is a violation of federal law to ship a firearm with live ammunition either in the box or in the firearm itself. If received, The Bureau of Alcohol, Tobacco, and Firearms must be notified!

Savage Arms, Inc. is not responsible for the loss or damage to any accessories shipped with the firearm.

If there is a question whether the firearm should be returned or parts could be purchased, please call 1-413-568-7001 between 9:00 am and 4:15 p.m. EST and ask for the Service/Warranty Department.

Please see below for where to send your firearm for warranty service.

Warranty Return Stations:

United States
Canada
International - Please contact Savage Arms: 1-413-568-7001 between 9:00am-11:45am and 12:30pm-4:15pm EST

Warranty Returns for U.S. Customers:

All firearms owned by individuals within the United States are to be sent to Savage Arms, Inc. at the owner's expense. Warranty repairs will be returned to the owner at the expense of Savage Arms, Inc.

Pack the firearm in its original box if possible (or a similar suitable box), being careful to include any support pieces.
Enclose a brief note including:
Name, address and phone number of sender
Best time and method to contact sender
Serial number of firearm
Description of the problem you are having
Bullet weight, bullet type, sabot, powder type and charge you are using
Any other information that you feel may be helpful
Return to:
Savage Arms, Inc.
100 Springdale Road
Westfield, MA 01085
Attn: Service Department
If there will be a charge involved for the repair, a quote will be sent within fourteen (14) working days.

If there is no response from the quote within (30) days, the firearm will be returned COD ($20.00 Shipping/Handling) Firearms will be repaired typically 4 weeks after receipt of payment in the order they were received

Canadian Customers:

Firearms owned by individuals in Canada cannot be returned directly to Savage Arms due to import/export laws.

If your firearm requires warranty service, please contact one of the following Savage Arms Warranty Stations:

Randy's Gun Repair 3335 Hierlihy Road, Box 1003 Tabusinntac, NB E9H 1Z5 Randy Doucet P: 506-779-4768	Grech Outdoors Inc. 153 Main St. South Mount Forest, ON N0G 2L0 John P: 519-509-4867/F: 519-509-4866
Complete Gun Repairs 71 O'Leary Avenue St. Johns, NL A1B 2C9 Terry Wall P: 709-738-6310/F: 709-738-6313	Armurier Alain Depot Gunsmith 1504-2 rue Principale Canton-de-Granby, QC J2J 0K8 Alain Depot P: 450-777-5770/F: 450-777-4875
Ultimate Accuracy 5 Karlovac Avenue St. Andrews, MB R1A 4C3 Lyle R. Linaitis P: 204-785-2609	M&S Stocking 100 1st Street W., Box 592 Leader, SK S0N 1H0 Cary Stricker P: 306-628-3281/F: 306-628-4241